Privacy Policy

Section 01

About This Policy

This Privacy Policy explains how [www.woknwhisk.com] (“we”, “us”, “our”) collects, uses, stores, and discloses personal information when you visit and interact with our website located at [www.woknwhisk.com] (the “Site”).

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms set out herein, please discontinue your use of the Site immediately.

Section 02

Who We Are

This Site is operated by [ Vil Smith ], a sole trader operating under the trading name [www.woknwhisk.com], based in [Queensland], Australia.

Section 03

Information We Collect

We collect personal information that you voluntarily provide to us and certain information automatically when you use our Site. The categories of information we may collect include:

3.1 Information You Provide Directly

• Account registration: When you create an account on our Site, we collect your username and email address.
• Contact enquiries: When you submit a contact form, we collect the information you provide, which may include your name, email address, and message content.
• Communications: Any correspondence you send to us, including emails or messages submitted through the Site.

3.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring URLs, and navigation paths through the Site.
• Device information: Browser type and version, operating system, device type, and screen resolution.
• IP address: Your Internet Protocol (IP) address, which may be used to determine your approximate geographic location.
• Session data: Login session tokens and guest session identifiers maintained via cookies.
• Page counter data: Aggregated visit counts associated with your session or account.

3.3 Information We Do Not Collect

We do not knowingly collect sensitive information as defined under the Privacy Act 1988 (Cth), including racial or ethnic origin, political opinions, religious beliefs, health information, or financial details such as credit card numbers.

Section 04

How We Use Your Information

We use the personal information we collect for the following purposes:

• To create and manage your user account and provide access to account-specific features.
• To authenticate your identity and maintain the security of your session.
• To respond to enquiries, feedback, or support requests submitted through the Site.
• To send transactional communications directly related to your account or use of the Site.
• To monitor, analyse, and improve the performance, functionality, and user experience of the Site.
• To detect and prevent fraudulent, unauthorised, or illegal activity.
• To comply with our legal obligations under applicable Australian law.
• To enforce our Terms of Use and other applicable policies.

We will not use your personal information for purposes other than those for which it was collected, unless you have consented to such use or we are otherwise permitted or required to do so by law.

Section 05

Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and support core site functionality. A cookie is a small text file placed on your device by a web server when you visit a website.

Managing Cookies

When you first visit our Site, you will be presented with a cookie consent banner. You may choose to accept all cookies or reject non-essential cookies. Essential cookies cannot be disabled as they are required for the Site to function correctly.

You may also control cookies through your browser settings. Most browsers allow you to refuse, delete, or be notified when cookies are set. Please note that disabling certain cookies may affect the functionality of the Site. For guidance on managing cookies in your specific browser, refer to your browser’s help documentation.

Section 06

Google Analytics

With your consent, our Site uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses cookies to collect information about how visitors use the Site. This information is transmitted to and stored by Google on servers which may be located outside Australia, including in the United States.

The information collected by Google Analytics includes, but is not limited to:

• Pages visited and time spent on each page.
• Traffic source (how you arrived at the Site).
• Approximate geographic location based on IP address.
• Device type, browser, and operating system.

Google will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity, and providing other services relating to Site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

You may opt out of Google Analytics tracking at any time by declining cookies via our consent banner, installing the Google Analytics Opt-out Browser Add-on, or adjusting your browser’s cookie settings.

For more information on how Google handles data, please refer to Google’s Privacy Policy at policies.google.com/privacy.

Section 07

Disclosure of Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. We may disclose your personal information in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating the Site, including web hosting providers and analytics platforms (such as Google Analytics), solely to the extent necessary to perform services on our behalf and subject to confidentiality obligations.
• Legal obligations: We may disclose your information where required to do so by law, court order, or government authority, or where we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our Site of any such change in ownership.
• With your consent: We may share your information with third parties where you have provided your express consent to such disclosure.

Section 08

Data Storage & Security

Your personal information is stored on secured servers. We implement a range of technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data in transit.
• Access controls limiting who can access personal data systems.
• Regular review of our data collection, storage, and processing practices.

Please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, to provide you with our services, or as required by applicable law. When personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.

Overseas Disclosure

Some of our third-party service providers, including Google, may store or process your information on servers located outside Australia. By using our Site and accepting our cookie policy, you consent to the transfer of your information to countries that may not provide the same level of data protection as Australia. Where we share data internationally, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

Section 09

Your Rights & Choices

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Deletion: You may request that we delete your personal information where it is no longer necessary for us to retain it, subject to any legal obligations we may have to retain certain records.
• Withdraw consent: Where our processing of your information is based on your consent (such as analytics cookies), you may withdraw that consent at any time via the cookie settings on our Site. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
• Complaints: If you believe we have interfered with your privacy, you have the right to make a complaint. We ask that you contact us in the first instance so we may attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of the above rights, please contact us using the details provided in Section 13 of this policy. We will respond to all legitimate requests within a reasonable timeframe, and no later than 30 days from receipt of your request.

Section 10

Third-Party Links

Our Site may contain links to third-party websites, platforms, or services that are not operated or controlled by us. This Privacy Policy applies solely to our Site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the Privacy Policy of any third-party website you visit. The inclusion of a link on our Site does not imply our endorsement of that site or its privacy practices.

Section 11

Children’s Privacy

Our Site is not directed at, and we do not knowingly collect personal information from, children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately using the details in Section 13 of this policy. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take prompt steps to delete that information from our systems.

Section 12

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time at our sole discretion. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Site following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If any modification is unacceptable to you, your only recourse is to cease using the Site.

Section 13

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please do not hesitate to get in touch with us.